Shipping policy

Shipping Policy

Where We Ship

We currently ship within the United States only. We do not currently ship internationally or to P.O. boxes.

Processing Time

Most orders are processed within 1–3 business days after payment is received.

Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during sales, holidays, or unusually busy periods.

Delivery Estimates

After processing, most U.S. orders are expected to arrive within 3–7 business days.

Delivery dates are estimates, not guarantees. Carrier delays, weather, address problems, holidays, and other events outside our control may affect delivery.

You will receive tracking information by email when your order ships.

Shipping Cost

Orders of $30 or more: Free standard shipping
Orders under $30: $6.99 standard shipping

The order subtotal used to calculate free shipping is the amount after discounts and before taxes.

Tracking

Tracking information is emailed after your order ships. Tracking may take up to 48 hours to begin showing movement after the carrier receives the package.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address.

If an order is returned because the address was incorrect, incomplete, or undeliverable, we will contact you. Additional shipping charges may apply before the order can be sent again.

Lost, Delayed, or Delivered Packages

If tracking has not updated or your order appears delayed, email us at support@barkwhisker.shop with your order number.

If tracking marks a package as delivered but you cannot locate it, first check around the delivery location, ask household members or neighbors, and contact the carrier. We will help review the available tracking information, but we cannot guarantee replacement of packages confirmed as delivered to the address provided.

Damaged or Incorrect Orders

Contact us within 7 days of delivery if the shipment arrives damaged or contains the wrong product. Include your order number and clear photos so we can resolve the issue.