We actually reply to this.

US orders typically arrive in 3 to 7 business days. You should have received a tracking link when your order shipped — check your spam folder if you don't see it. If it's been more than 10 business days or tracking shows delivered but it hasn't arrived, contact us and we'll sort it immediately.

Measure your dog's chest girth — that's the most important number. The size chart on the Forge product page has exact measurements for Small, Medium, Large, and X Large. If your dog is borderline between sizes, go one size up — the four adjustment straps can bring it down, but you can't add material. If it still doesn't fit right within 30 days, we'll exchange it for free.

30 days, full refund, no questions asked. Email us with your order number and we'll process the refund within 48 hours.

Standard clumping litter works perfectly. No proprietary litter, no subscription, no special crystals required. Whatever clumping litter you're currently using is fine. We deliberately designed it this way because we don't want to lock you into ongoing purchases.

Because most toys can't be hunted, they move predictably or don't move at all. Pounce changes direction randomly, chirps, and flashes, which mimics actual prey movement and triggers the hunt instinct rather than just curiosity. Most owners report engagement within the first few minutes. If your cat still ignores it within 30 days, full refund.

Yes. We ship to most countries. International orders typically arrive in 5 to 14 business days depending on destination. Shipping cost is calculated at checkout. Free shipping applies to US orders over $30.

That's on us. Email support@barkwhisker.shop with a photo and your order number and we'll send the correct item or issue a full refund same day.