Política de reembolso

Return & Refund Policy

Our Return Promise

We want you to have enough time to decide whether a product is right for you and your pet. Return windows vary by product:

FreshGuard Self-Cleaning Litter Box: 90 days from delivery
Forge Tactical Harness: 60 days from delivery
All other eligible products: 30 days from delivery

The applicable return window begins on the date tracking shows your order was delivered.

Return Eligibility

To qualify for a return, the product must be:

In limited-use condition, without heavy wear, pet hair, dirt, scratches, damage, or misuse
Returned with its original packaging, included accessories, manuals, and tags
Accompanied by the order number or other proof of purchase
Sent back only after the return request has been approved

We understand that customers may need to carefully try a product to determine whether it is suitable. However, products showing heavy use, damage, missing parts, or conditions that prevent resale may receive a reduced refund or be declined.

Items That Cannot Be Returned

For health and hygiene reasons, the following products are final sale once opened, used, or removed from their original packaging:

Food, treats, and supplements
Nail trimmers, grooming tools, brushes, and scissors
Litter and litter accessories

If you are unsure whether a product is eligible for return, email us before ordering at support@barkwhisker.shop.

How to Start a Return

Email support@barkwhisker.shop with your order number, the product you wish to return, and the reason for the return.
We will review your request and reply with return instructions, normally within 1–2 business days.
Once approved, send the product back within 7 days using a trackable shipping service.
After the return is received, we will inspect it and email you with the refund decision.

Do not send a return before receiving return instructions. Returns sent without approval may be delayed or refused.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable. We recommend using a trackable shipping service because we cannot issue a refund for a return that does not reach us.

Refunds

Approved refunds are issued to the original payment method, normally within 5–7 business days after the returned product is received and inspected.

Your bank or payment provider may require additional time to post the refund.

If a returned product is missing parts, damaged, heavily used, or not in resalable condition, we may deduct up to a 15% restocking fee or decline the return. We will explain any deduction before processing the refund.

Damaged, Defective, or Incorrect Products

Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Include your order number and clear photos or video showing the issue.

If the issue is confirmed, we will arrange a replacement or refund and cover the reasonable return shipping cost when a return is required.

Exchanges and Sizing

We do not currently process direct exchanges.

For a different product, color, or size, request a return for the original item and place a new order. Contact us first if you need help choosing the correct Forge size.

Return Abuse

We may refuse returns or refunds involving excessive return activity, suspected fraud, misuse, damage, missing items, or failure to follow the return instructions.